Mouser Electronics has opened a new European Customer Service Centre. Situated within the historic city of Wrocław in western Poland, the new center will support increasing design activity driven by Poland’s ever-growing number of engineering experts as well as its established industries.
Mark Burr-Lonnon, Mouser’s Senior Vice President of Global Service & EMEA and APAC Business, explains: “In 2018, Mouser’s business in Poland grew significantly. Poland is a major manufacturing area with a large amount of activity, especially in the original equipment manufacturers (OEMs) and electronics manufacturing service (EMS) sectors. We are looking forward to growing our business and supporting our customers with a local office and staff.”
In 2018, Mouser saw its European business surge by almost 50 percent with an 18 percent increase in customers. To meet this growing demand, the company’s new Customer Service Centre in Poland will have a full-service staff of team members onsite to personally assist with orders, answer technical questions and respond to customer calls, all in local language, time zone, and currency. The Poland centre is Mouser’s 10th office in Europe and 24th globally.
As the global authorised distributor with the newest semiconductors and electronic components, Mouser gives design engineers, buyers and innovators easy access to the newest electronic components and comprehensive design resources. The Services and Tools site available on pl.mouser.com makes it simple for customers to search for products, personalise their orders and access their previous purchases, helping to speed time-to-market. With real-time availability 24 hours a day, 7 days a week, the site’s many resources offer unique capabilities that help customers in their design and creation processes.