Mouser Electronics has announced that it is expanding its Customer Service Centre operations to Brazil. The new customer service team — Mouser’s first in South America — will support electronic design engineers, buyers and hardware innovators across Brazil, helping them to locate the newest products for their designs.
“This is a very exciting expansion of our services. We see offering a local customer support presence here as an important contribution to innovation, design and manufacturing in a thriving region,” said Mark Burr-Lonnon, Mouser’s Senior Vice President of Global Service & EMEA and APAC Business. “We look forward to the opportunity to serve our customers in Brazil with best-in-class local service and fast delivery of the newest products and leading technologies from more than 750 manufacturers.”
Mouser’s new customer service operations in Florianópolis, Brazil, will have a full-service staff of team members, conversant in Portuguese and English, onsite to personally assist with orders, answer technical questions and respond to customer calls from across country. Customers can reach customer service representatives by dialing toll-free at 0800-892-2210 from any region in Brazil or by visiting the Mouser Brazil page at www.mouser.com/localoffice-br.
As the global authorised distributor with the newest semiconductors and electronic components, Mouser gives design engineers, buyers and innovators easy access to the newest electronic components and comprehensive design resources. The Services and Tools site available on Mouser.com makes it simple for customers to search for products, personalise their orders and access their previous purchases, helping to speed time-to-market. With real-time availability 24 hours a day, 7 days a week, the site’s many resources offer unique capabilities that help customers in their design and creation processes.
Unlike many distributors, Mouser takes a centralised approach with a single distribution center that streamlines operations, helping customers get their vast selection of the newest products and overall inventory first and faster. After experiencing several years of record business growth, Mouser is breaking ground on another major expansion at its global headquarters and distribution center in Texas. Once complete, Mouser’s campus at its global headquarters will encompass more than one million square feet of office and warehouse space, stocking over one million different electronic components for quick delivery worldwide.