Hanwell changes will boost focus on sales and service

Hanwell Solutions, a leading manufacturer of wireless environmental monitoring equipment, has undergone restructuring by parent company the Ellab Group to provide the pharmaceutical, healthcare and food processing markets with an expanded, single point of contact for its range of products.

Richard Manning (left) and Derek Richardson (right)

As part of the changes designed to streamline the structure for supplying industry leading monitoring and validation solutions, the company’s sales, field service engineers and customer service teams have joined forces with the Ellab UK Division, headed by Patrick McKimm, Country Manager for Ellab UK and Ireland.

This overhaul of sales and customer service at the Hertfordshire-based business has also culminated in the appointment of a new account manager, Richard Manning, taking over heritage from Jason Todd, who moves to another area of the company. Richard is also making inroads into industrial monitoring solutions including flood and leak detection and monitoring power outages.

Richard brings significant experience to his new post having worked at Wembley National Stadium Ltd for the FA (Football Association) Group for 11 years and more recently Coca-Cola European Partners, driving sales opportunities for both organisations.

Richard says he is relishing this new challenge and his goal now is to continue the high level of customer service that his predecessor provided to customers. He added: “I am very excited to be part of the Hanwell family, and look forward to meeting our customers personally once restrictions due to the coronavirus pandemic are lifted.”

Meanwhile, Hanwell’s International Sales Director, Derek Richardson, will also head up the heritage department in the new set up, building on his years of experience within this specialised area, protecting heritage sites from not just monetary loss but potential damage to irreplaceable historical and cultural items by instantly warning of compromised conditions.

He explained: “In addition to my main responsibility for international distributors and sales I now look after our third-party products which include Shocklog impact recorders and SpotSee damage deterrent labels. We are the main distributor for these products in the UK and Ireland. I also look after our wireless product sales in the UK which includes food service, industrial and energy monitoring applications.”

Multi-award-winning Hanwell continues to operate under its own name as a manufacturing and calibration hub for all existing environmental products for the Group as well as providing sales and services to other industry sectors globally. Its high level of product quality and production lead times will remain unaffected.

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