NAPIT has achieved an ‘Outstanding’ award for the third year running after participating in an independent customer satisfaction review from Investor in Customers (IIC).
NAPIT works with IIC to gain feedback and the views of members and discover what can be improved going forward. This year’s ‘Outstanding’ two star IIC award shows an improvement across 15 out of 16 of the assessment areas. This is indicative of NAPIT’s efforts to improve the services that it offers whilst providing members with more tools to aid their business.
Throughout 2016 NAPIT continued to build on its foundations in a bid to enhance the experience of its members and customers. NAPIT Training, for example, now runs 44 courses nationally and showcases high pass rates from attendees.
NAPIT members also now have access to a host of new and improved service, including: NAPIT Direct – a place for members to find the tools and other requirements that they need. In 2016, NAPIT Wealth and NAPIT Drive were launched to provide further member support and options for their business.
New to 2016, members also had a chance to interact with NAPIT through webinars. The webinars are presented by NAPIT’s training and technical teams.
Commenting on the IIC award, NAPIT Group Chief Executive, Michael Andrews, said: “Customer satisfaction is at the core of everything that NAPIT does and for this reason we are delighted to have built upon our ‘Outstanding’ two-star rating. We have consistently looked for new ways to provide members with the very best service and we are proud of the strides we have taken this year. NAPIT is ready to build upon these successes in 2017 and I am confident that we will continue to excel in the service we provide to members.”